Billing & Account Support
Use this page to submit a payment, ask a billing question, or request account support. Keep the process simple, clear, and easy to complete.
Make a Payment
Billing Questions
Have questions about your statement or charges? Our team is here to help with all invoice inquiries.
Complete the form below to submit your billing information and continue to payment.
Account Support
Need to update your account details or service address? Get assistance with your customer profile.
Other Ways to Pay
Learn about automatic payments, pay-by-phone options, and secure check drop-off locations.
CUSTOMER CARE CONTACTS
Customer Care Contacts
Support for Oakland and San José customers.
Oakland
Customer Care
Phone
(510) 625-5263
OaklandCS@calwaste.com
Headquarters
1211 Embarcadero, Suite 300, Oakland, CA 94606
Operations Facility
1820 10th Street, Oakland, CA 94607
San José
Customer Care
Phone
(408) 213-7800
SanJoseCS@calwaste.com
Office
1120 Berryessa Road, San José, CA 95133
Processing Facility
1005 Timothy Drive, San José, CA 95133
Support Hours
Monday to Friday — 8:00 AM to 6:00 PM
Saturday — Support available when scheduled services operate
Language Assistance
Interpreter support available upon request.